POLICIES
Before You Shop: Important Information
Hi there! 👋
We want to make sure you have the best shopping experience with us. Please take a moment to review our Return Policy, Shipping Policy, and Privacy Policy before completing your purchase. These policies are designed to ensure transparency and help answer any questions you may have about your order.
You can find the details here:
📦 Return Policy
🚚 Shipping Policy
🔒 Privacy Policy
Thank you for choosing Baby Sparrow B! If you have any questions, feel free to reach out—we’re here to help. 😊
Warmly,
Baby Sparrow Boutique Team
ALL RETURNS
Return Policy
Effective Date: 01 October 2023
1. General Information
Thank you for shopping with Baby Sparrow Boutique. We want to ensure that your shopping experience with us is a pleasant one. Please take a moment to read our return policy to understand your rights and responsibilities regarding returns and refunds.
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2. Returns on Standard Items
If you are not completely satisfied with your purchase of standard items, you may return them within 12 days from the date of purchase for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
3. Returns on Customized Items
Customized items, including personalized or made-to-order products, are unique to you and cannot be resold to others. As such, we regret that we cannot offer refunds for customized items. However, if a personalized item is damaged or defective, don't hesitate to get in touch with us within 10 days of receiving the product. We will review the issue and work with you to provide a replacement or a refund.
4. Final Sale Items
Certain items marked as "final sale" are not eligible for returns, refunds, or exchanges. Please review your order carefully before purchasing to ensure that the items meet your requirements.
5. Refund Process
If your return is approved for a refund, we will initiate a credit to your original payment method within 3-7 days. The exact processing time may vary depending on your payment provider.
6. Return Shipping
Customers are responsible for return shipping costs on eligible returns unless the return is due to an error or defect on our part. For customized items, the customer is responsible for return shipping, even if there is a defect.
7. Contact Us
If you have any questions about our return policy, don't hesitate to get in touch with us at info@babysparrowb.com. Our customer support team is here to assist you and address any concerns you may have.
By purchasing with Baby Sparrow Boutique, you agree to this return policy. We reserve the right to make changes to this policy at our discretion. It is recommended to review our return policy regularly for updates and changes.
Baby Sparrow Boutique
Email: info@babysparrowb.com
PRIVACY POLICY
Last Updated: 01 October 2023
Introduction
Welcome to Baby Sparrow Boutique. At Baby Sparrow Boutique, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our website and services, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information, such as your name, email address, shipping address, and phone number when you place an order or contact us.
Payment Information
We do not store payment information on our servers. Payments are securely processed through trusted third-party payment processors.
Cookies
Like many websites, we use cookies to enhance your online experience. These cookies do not collect personal information but help us improve your browsing experience.
Website Analytics
We may collect non-personal information such as your IP address, browser type, and operating system for website analytics to improve our services.
How We Use Your Information
To process and fulfill your orders.
To communicate with you about your orders, inquiries, and special offers.
To improve our website, services, and customer experience.
To protect against fraud and unauthorized transactions.
Third-Party Disclosure
We do not sell, trade, or transfer your personally identifiable information to third parties. However, trusted third parties who assist us in operating our website, conducting our business, or servicing you may have access to your information. These third parties are obligated to keep your information confidential.
Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is protected during transmission using Secure Socket Layer (SSL) technology.
Your Choices
You can stop receiving promotional emails from us by following the unsubscribe instructions provided in the email.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us:
Baby Sparrow Boutique
Email: info@babysparrowb.com
Changes to this Privacy Policy
This Privacy Policy may be updated periodically. Please review it from time to time to stay informed about how we are protecting your personal information.
SHIPPING POLICY
Last Updated: 01 October 2023
Shipping Policy
At Baby Sparrow Boutique, we strive to ensure that your shopping experience is seamless and that your items arrive as quickly as possible. Please review our shipping policy for important details:
1. Processing and Shipping Times:
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- Orders are typically processed within 1-3 business days.
- Standard delivery times range between 5-10 business days.
- Seasonal Delays: During holidays or periods of high demand, shipping times may extend up to 20 days. We appreciate your patience during these times.
2. Tracking Information:
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Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your shipment’s progress.
3. Unsupervised Use of Products:
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Baby Sparrow Boutique is not responsible for the unsupervised use of our products by minors. We recommend that all products intended for children be used under adult supervision to ensure their safety.
4. Shipping Costs:
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- Shipping costs are calculated at checkout based on your location and the weight of the items.
- Free shipping promotions, when available, will be clearly noted on our website.
5. Delayed or Lost Shipments:
If your package is delayed beyond the stated delivery window, please contact us at info@babysparrowb.com, and we’ll assist in resolving the issue.
6. Damaged or Incorrect Items:
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If your order arrives damaged or incorrect, please notify us within 7 days of delivery, and we’ll work to resolve the issue promptly.
Thank you for choosing Baby Sparrow Boutique! Your satisfaction is our priority, and we’re here to help if you have any questions about your order.
Warm regards,
Baby Sparrow Boutique Team